SWAROVSKI big anniversary swan brooch with colorful crystal stones

We offer the following payment options:

Payment service providers:

Paypal, ApplePay, and GooglePay

These providers also offer an Express Checkout.

Credit cards:

Visa and Mastercard

Bank transfer:

You transfer in advance to our German account. The bank details will be shown to you at checkout and also sent by email. Payment must be received by us within 5 days.

Shipping within Germany is handled by DHL and costs €5.49.

Worldwide shipping to Zone 3 is handled by DHL or Deutsche Post and costs €21.99.

Zone 3 countries: Albania, Bosnia and Herzegovina, Greenland, Iceland, North Macedonia, Montenegro, Norway, Serbia, Switzerland, United Kingdom

Worldwide shipping to Zone 4 is handled by DHL or Deutsche Post and costs €34.99.

Zone 4 countries: China, India, Israel, Japan, Canada, Qatar, Oman, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Türkiye, USA, United Arab Emirates

As soon as a shipment has left our warehouse, the customer receives a shipping confirmation with a tracking link.

Delivery within Germany generally takes 1–3 business days.

Worldwide delivery generally takes 4–21 days.

International buyers may have to pay any applicable customs or import fees themselves.

We are not responsible for delays caused by customs.

To submit your withdrawal, please scroll to the bottom of the page and click the "Withdraw from contract" button.

This will start the withdrawal process.

First, please enter the following information so we can locate your order:

• First and last name
• Email address
• Order number

If your order is identified automatically, you will be able to select the item(s) you wish to withdraw from.

If your order cannot be identified automatically, you can still submit your withdrawal request.

If you wish, you may also include a short description regarding the item(s) you are withdrawing.

You will automatically receive a confirmation that your withdrawal request has been received.

We will review your withdrawal request as quickly as possible and send you another email with the outcome, along with instructions for returning the item(s).

We kindly ask you to place your orders carefully to minimize returns as much as possible.

We are happy to answer any questions about our products; please contact us via the contact form.

If the ordered item does not please you or does not fit, you can of course return it within 30 days of receipt.

For returns, please independently affix a shipping label and send the return to the following address:

_______________________

Der Laden - Gerhard Poch 

c/o Berlin Stylist GbR

Bänschstrasse 51

10247 Berlin

Germany

_______________________

Please keep your shipping receipt safe until we confirm receipt of the return and refund the purchase amount.

After inspecting the returned item, we will refund the purchase price within 7 business days to the payment method used at purchase.

Terms and Conditions

Privacy Policy

Right of withdrawal

Withdraw from contract