Shipping policy
Shipping
Shipping within Germany is carried out with DHL and costs €5.49.
The World Shipping Zone 3 is carried out with DHL or Deutsche Post and costs € 21.99.
WorldZone 3: Albania, Bosnia and Herzegovina, Greenland, Iceland, North Macedonia, Montenegro, Norway, Serbia, Switzerland, United Kingdom
The world shipping zone 4 is carried out with DHL or Deutsche Post and costs € 34.99.
WorldZone 4: China, India, Israel, Japan, Canada, Qatar, Oman, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Turkey, USA, United Arab Emirates
Delivery time
As soon as a shipment has left our warehouse, the purchaser will receive a shipping confirmation with a link to the tracking.
Delivery within Germany usually takes 1-3 business days.
Worldwide delivery usually takes 4-21 days.
International buyers may have to pay any applicable customs or import fees themselves.
We are not responsible for delays caused by customs.
Returns
We kindly ask you to place your orders carefully to minimize returns as much as possible.
We are happy to answer all questions about our products; please write to us via the contact form.
If the ordered item does not please you or does not fit, you can of course return it within 30 days of receipt.
For returns, please independently affix a label and send the return to the following address:
Berlin Sylist GbR
Proskauer Strasse 19
10247 Berlin
Germany
Please keep your shipping receipt safe until we confirm the receipt of the return and have refunded the purchase amount.
